Clear information on how to cancel or reschedule your move and any applicable charges.
We understand that moving plans can change. Fast Movers Dubai has a straightforward cancellation policy designed to be fair to both parties. Please read this policy carefully before confirming your booking.
To cancel or reschedule your move, please contact us as early as possible by:
Please have your booking details ready when you contact us.
| Cancellation Notice | Fee |
|---|---|
| More than 48 hours before move date | No charge — full refund of any deposit paid |
| 24–48 hours before move date | 50% of deposit (if any deposit was paid) |
| Less than 24 hours before move date | Deposit is non-refundable |
| Same-day cancellation (team already dispatched) | Minimum call-out charge applies (to be agreed at booking) |
If no deposit was paid at the time of booking, no cancellation fee applies for cancellations made more than 24 hours in advance.
You may reschedule your move date at no additional charge if you notify us at least 24 hours in advance and we have availability on your new preferred date. Rescheduling requests made less than 24 hours before the move may be subject to an administration fee.
In the unlikely event that we need to cancel your booking due to circumstances beyond our control (vehicle breakdown, severe weather, etc.), we will notify you as soon as possible and offer either a full refund of any deposit paid or an alternative move date at no extra charge.
Eligible refunds will be processed within 5–7 business days via the same payment method used at booking (cash or bank transfer). Please contact us if your refund has not been received within this timeframe.
If you are not present at the agreed pick-up location at the confirmed time and we have not been notified, this will be treated as a same-day cancellation and the applicable fee will apply.
If you have any questions about our cancellation policy, please don't hesitate to contact us: